This unit involves the skills and knowledge required to complete aircraft dispatch duties in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.

It includes boarding passengers, communicating with flight crew and dispatching aircraft.

This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to resource management duties of ground operations personnel and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision as a single operator or within a team environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Hazards are identified, risks are assessed and hazard management implemented
On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes
Passenger boarding pass is returned on confirmation in accordance with computerised processes
Appropriate action is taken in consultation with passenger to resolve boarding pass problems
Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
On closing of aircraft door, authority is given to retract aerobridge/stairs
Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
Appropriate people are consulted during aircraft dispatch operations
Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements
Hazards are identified, risks are assessed and hazard management implemented
Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers
On closing of aircraft door, authority is given to retract aerobridge/stairs

Assessment Cover Sheet

AVIL0004 - Complete aircraft dispatch duties

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIL0004 - Complete aircraft dispatch duties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: